Refund Policy

Thank you for choosing and trusting Mixi Perfumes. To maintain the highest standards of quality and hygiene for our products, please review the following guidelines:

 

• No returns or exchanges after opening:

Due to the nature of perfumes as delicate products that rely on quality, preservation, and proper storage, we are unable to accept returns or exchanges once the item has been opened or used.

• Damaged or defective items:

If your order arrives damaged or with a manufacturing issue, we’ll be happy to assist. Simply contact us via WhatsApp on 01098242264 within 24 hours of receiving your order so we can review the case.

Please send:

– Your order number

– Clear photos of the product and packaging

– A brief description of the issue

Once received, our team will evaluate the request and provide the appropriate solution as quickly as possible.

• Discovery set option:

To help you choose confidently before purchasing a full-size bottle, we offer a discovery set that allows you to explore a selection of our fragrances.

• Guaranteed quality:

All of our perfumes are filled and packaged under the supervision of fragrance specialists to ensure the highest level of quality, longevity, and scent accuracy.

• Safe and secure packaging:

Every order is carefully packed to minimize the risk of damage during transit.

• Pre-shipment inspection:

Each product is thoroughly checked before dispatch to ensure it leaves our facility in perfect condition.

• Fast customer support:

Our customer support team is committed to responding quickly and professionally to ensure a smooth and positive experience.

• Policy transparency:

We believe in clarity and transparency, ensuring that every customer understands our process before placing an order.

• Customer satisfaction:

Nothing makes us happier than delivering a fragrance that matches your taste and complements your identity — your satisfaction is our priority.

• Order confirmation:

Placing an order through our website means you agree to the terms and conditions of this policy. We kindly ask that you review all details before completing your purchase.

• What counts as opened:

Any perfume bottle or packaging with a broken seal or unsealed box will be considered opened and therefore not eligible for return or exchange.

If you have any questions, our support team is always happy to assist.

Thank you for being part of the Mixi Perfumes family! ❤️